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Terms

Terms & cancellation

Last updated · October 2026

These terms apply to 1-to-1 personal training sessions and online coaching with Veronika Kotkova (“I”, “me”). By booking a session or starting coaching, you agree to them. They’re written to be clear and fair. If anything is unclear, just ask at pt@kotkova.com.

Booking and payment

In-person sessions take place at PureGym, Horley and cost £40 per hour. Payment is due before each session, or upfront if you book a block of sessions. The price and billing for online coaching are agreed with you in writing before you start.

A block of sessions is for the person who booked it and should be used within the period agreed when you buy it.

Cancelling or rescheduling a session

Life happens, so moving a session is easy with enough notice:

• 24 hours or more before your session: cancel or rearrange at no charge.
• Less than 24 hours before, or if you don’t attend: the full session fee is charged, or the session counts as used if it’s part of a block.

To cancel or move a session, email pt@kotkova.com or message me on the number you booked with. Notice counts from when your message is sent.

I’ll always be reasonable about genuine emergencies. If something serious comes up, let me know as soon as you can.

Running late

If you arrive late, we’ll make the most of the time left, but the session still ends at its scheduled time and the full fee applies. If I’m running late, you’ll still get your full session time, or we’ll make up the difference at a time that suits you.

If I need to cancel

If I have to cancel or move a session, I’ll give you as much notice as I can. You can rebook at no extra cost or get a full refund for that session.

Online coaching

Ongoing online coaching can be cancelled at any time before your next payment date. Coaching then continues until the end of the period you’ve already paid for. Plans and guidance are tailored to the information you share, so please keep me updated on how training is going.

Your gym membership

To train in person at PureGym, Horley, you need your own active PureGym membership and must follow the gym’s rules. I’m an independent personal trainer: PureGym isn’t responsible for my coaching, and I’m not responsible for PureGym’s facilities or membership.

Your health

Before your first session, I’ll ask you to complete a short health questionnaire. Please tell me about any medical conditions, injuries, medication or pregnancy, and let me know if anything changes. I may ask you to check with your GP before we start or continue.

Always train within your limits, and tell me straight away if you feel pain, dizziness or discomfort during a session.

Your right to cancel

If you buy sessions or coaching online, by phone or by message, you have 14 days to change your mind and get a refund. If you ask for sessions or coaching to start within those 14 days and then cancel, you’ll pay only for what you’ve already used. This doesn’t change the 24-hour notice for individual sessions.

Liability

Nothing in these terms limits my liability for death or personal injury caused by my negligence, or anything else that can’t be limited by law. I’m not responsible for personal belongings brought to the gym. These terms don’t affect your statutory rights.

Changes to these terms

I may update these terms from time to time; the date at the top shows the latest version. Changes won’t apply to sessions you’ve already booked and paid for.

Questions

These terms are governed by the law of England and Wales. For any questions, please email pt@kotkova.com.